Privacy policy

This Privacy Policy explains how Lumi Sway s. r. o. collects, uses, and protects personal data when you visit the website lumisway.com, contact the company, submit an inquiry, order services, or otherwise interact with the company.

Lumi Sway s. r. o. processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and other generally binding legal regulations relating to personal data protection.

1. Who is the data controller

The data controller is:

Lumi Sway s. r. o.
Nábrežná 1232/8
060 01 Kežmarok
Slovakia

Company ID: 57394997
Tax ID: 2122696697

Registered in the Commercial Register of the District Court Prešov, Section: Sro, Insert No.: 51457/P

E-mail: info@lumisway.com
Website: lumisway.com

2. What personal data we may process

Depending on how you communicate with us or use our services, we may process in particular the following data:

  • first name and last name
  • e-mail address
  • billing or correspondence details
  • information necessary to process an order or inquiry
  • company-related information, such as company name or job title
  • information related to a planned event or service execution
  • technical data about website usage, such as IP address, device type, browser type, or data about website behavior, if you have consented to cookies

3. When we collect personal data

We collect personal data mainly when you:

  • contact us by e-mail or via a contact form
  • request a quotation or more information about our services
  • order our services
  • subscribe to news or marketing communications
  • fill out a form on the website
  • use our website and consent to the use of cookies

4. What purposes we use personal data for

We may process your personal data for the following purposes:

  • handling your request, inquiry, or order
  • preparing a quotation and communicating before entering into cooperation
  • performing a contract and providing agreed services
  • issuing accounting and tax documents
  • communicating with the customer in connection with service delivery
  • improving the quality of our services and website performance
  • sending marketing information where there is a legal basis to do so
  • complying with legal obligations

5. Legal basis for processing

We process personal data mainly on the basis of the following legal grounds:

  • pre-contractual relations and performance of a contract, if you contact us regarding our services or order services from us
  • compliance with a legal obligation, especially in the areas of accounting, tax, and document archiving
  • legitimate interest, for example when protecting legal claims or maintaining basic customer communication
  • consent, where processing concerns marketing cookies, analytics cookies, or marketing messages in cases where consent is required

6. Who personal data may be shared with

Your personal data may, to the necessary extent, be made available to our contractual partners and processors who help us ensure website operation, marketing, technical administration, accounting, or service delivery.

These entities process personal data only to the extent necessary for carrying out their tasks and on the basis of a contractual relationship or legal obligation.

We do not sell your personal data to third parties.

7. How long we keep personal data

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or for the period required by applicable law.

The retention period may vary depending on the type of data and the purpose of processing, for example:

  • inquiry and communication data for the period necessary to handle the request
  • contractual and invoicing data for the periods required by accounting and tax laws
  • data processed on the basis of consent until consent is withdrawn or until a reasonable period expires

8. How we protect personal data

We pay appropriate attention to personal data protection. We implement technical and organizational measures to prevent unauthorized access, loss, misuse, or unauthorized disclosure of data.

Access to personal data is granted only to authorized persons who need it to perform their tasks.

9. Your rights under GDPR

In connection with the processing of personal data, you have the right to:

  • request access to your personal data
  • request correction of inaccurate or incomplete data
  • request deletion of personal data if the legal conditions are met
  • request restriction of processing
  • object to processing in cases where data is processed on the basis of legitimate interest
  • request data portability if processing is carried out automatically on the basis of consent or a contract
  • withdraw consent at any time where processing is based on consent
  • lodge a complaint with a supervisory authority

You may exercise your rights by contacting us via e-mail at: info@lumisway.com

10. Photo and video recordings

During the provision of services or public events in which we participate, photographs or video recordings may be created for documentary, presentation, marketing, or safety purposes, where permitted by applicable law.

If you do not wish to be included in marketing materials, please contact us in advance at info@lumisway.com. We will assess your request based on the nature of the specific event and the possibilities of implementation.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on the website.

This version is effective as of: 8 January 2026